Refund policy
Faders Music Return & Exchange Policy
Your satisfaction is our #1 priority! If you're not satisfied, we make returns simple and straightforward. If you have any questions, just reach out—we’re happy to help!
Call us: (204) 571-0428
Email: info@faders.ca
Chat with us on our website
In-Store Purchases
7-Day Refunds
Eligible items may be returned within 7 days of purchase for a full refund.
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Items must be in new condition with all original packaging, accessories, and included materials.
- Items not meeting these conditions may be subject to a restocking fee or may be refused for return.
30-Day Exchanges & Store Credit
Eligible items may be exchanged or returned for store credit within 30 days of purchase.
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Items must be in new condition with all original packaging and accessories.
- Items not meeting these conditions may be subject to a restocking fee or may be refused for exchange.
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Store credit is issued on a Faders Gift Card.
Proof of purchase is required for all refunds and exchanges.
Online Purchases
7-Day Refunds
Eligible online purchases may be returned for a refund within 7 days of delivery.
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Items must be in new condition with all original packaging, accessories, and included materials.
- Items not meeting these conditions may be subject to a restocking fee or may be refused for return.
How to Return an Item
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Email info@faders.ca within 7 days of delivery to request a Return Authorization (RA).
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Once approved, securely package your item for return shipping.
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Ship your return and provide us with a tracking number within 7 days of receiving your Return Authorization.
- Return requests must be submitted within 7 days of delivery. Once authorized, items must be shipped back within 7 days, and a tracking number must be provided to Faders Music.
Please do not send merchandise back without prior authorization.
Return Shipping & Insurance
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Customers are responsible for return shipping costs and appropriate shipping insurance for change-of-mind returns.
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All returns must be shipped using a trackable shipping service.
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Customers are responsible for loss or damage during return transit until the merchandise is received by Faders Music.
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Original shipping charges are non-refundable for change-of-mind returns.
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If an item arrives damaged, defective, or incorrect, we'll work with you to resolve the issue, including covering necessary return shipping costs where appropriate.
Refunds are processed once returned merchandise has been received and inspected.
Exchanges or store credit outside the standard return window may be considered on a case-by-case basis. Please contact us to discuss your options.
Holiday Return Policy
Purchases made between November 1 and December 24 qualify for extended holiday returns:
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Refunds: Until December 31
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Exchanges or store credit: Until January 25
All regular return conditions and exclusions apply. For online returns, customers must request authorization by the applicable holiday deadline and ship their return within 7 days of receiving authorization.
Non-Returnable Items
For hygiene, product integrity, and quality assurance, certain items cannot be returned once opened or used:
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Microphones, headphones, reeds, and brass or woodwind instruments
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Strings, drumsticks, and instrument care products
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USB audio interfaces and related recording equipment
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Vinyl records and books with opened or removed factory seals
The following items are also final sale:
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Clearance items marked Final Sale
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Gift cards
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Special orders, subject to the terms agreed upon at purchase
These exclusions apply to change-of-mind returns and do not affect your rights regarding defective or incorrectly supplied merchandise.
Not sure about an item? Ask us before purchasing!
Damaged or Defective Merchandise
If your purchase arrives damaged, doesn't work properly, or isn't what you ordered, please contact us as soon as possible.
We'll assess the issue and work with you toward an appropriate solution, which may include a repair, replacement, or refund.
Manufacturer warranties may also apply.
Layaway & Special Orders
In-Stock Holds & Layaway
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In-stock merchandise may be held for up to 24 hours without a deposit.
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Longer holds require a minimum 25% deposit.
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Deposits are non-refundable but may be transferred to store credit at our discretion.
Special Orders
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A minimum 25% deposit is required for merchandise ordered specifically for a customer.
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Special-order deposits are non-refundable once the order has been placed with our supplier.
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Any additional conditions will be communicated before the order is confirmed.
Music Lessons 🎵
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Lesson payments are non-refundable.
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Eligible unused lesson balances may be transferred to another student or converted to a Faders Gift Card.
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Unused prepaid lessons expire after 24 months, where permitted by applicable law.
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Registration fees are non-refundable and non-transferable.
Please refer to our music lesson terms for scheduling, cancellations, and attendance policies.
Need Help? Contact Us!
We're always happy to help!
Phone: (204) 571-0428
Email: info@faders.ca
Live Chat: Available on our website