Mahalo Ukuleles Island Series Concert Ukulele, Smoke Haze

Shipping Rates are calculated in the shopping cart.

Within Canada we may use Canada Post, Canpar or UPS for shipping. 

Note: Certain large/heavy products and some remote, "beyond point" or rural locations may be subject to additional shipping charges. (ie. PO Box deliveries). In these instances, we will contact you before shipping your order to discuss options.

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Return Policy Online (faders.ca)

7 Days Refund

• Email info@faders.ca to request a Return Authorization Number. RA must be requested within 7 days of original delivery date. Returns will not be accepted without an RA.
• Product must be in new condition with all packaging/contents intact and undamaged. 
• 3.5% Online Purchase Processing Fee* will be withheld from all refunds for purchases made on faders.ca
• 5% Online Purchase Processing Fee* will be withheld from all refunds for Affirm or PayPal purchases made on faders.ca
• Restocking Fee** may apply
• Shipping Charges are non-refundable***

60 Days Refund - ToneWoodAmp

• All original packaging must be intact (non-damaged) & all parts must be enclosed
• Product will be tested to ensure functionality
• Faulty units will be repaired or replaced under warranty 
• 3.5% Credit Card Processing Fee/5% Affirm Financing or PayPal Fee* will be deducted from refunds
• Returns may be subject to a Restocking Fee**
• Return shipping charges are the responsibility of the customer. Shipping charges are non-refundable***
• Initial shipping costs (on free shipping orders) will be deducted from the refund

Other

We are an actual, physical,  brick and mortar music store. We do have a warehouse that we ship from but generally speaking, when you buy from us online is just like coming into our store and selecting your instrument off the rack. Before we ship any instrument we thoroughly inspect, setup, photograph and pack the item (sometimes in its original box - sometimes not as per our environmental policy). If your product shows any signs of having been used, we will contact you before shipping. Occasionally if we notice a scuff or scratch on an instrument, the price will be marked down as a result. Descriptions of the flaws aren't always in the product descriptions so if you have any questions feel free to ask us via chat on our website, email or phone.

Special orders, Used/Clearance/B-Stock/Sale items, opened/unsealed new vinyl records, books, instrument strings, microphones, headphones, USB Audio Interfaces, drumsticks, instrument polishes, reeds, brass and woodwind instruments & other similar products are non-returnable. (If a return of one of these items is approved by management, a restocking fee will apply)

* Credit Card Payment Processing Companies/Banks charge a variety of network & processing fees on every credit card purchase. They no longer refund these fees when a refund is processed so we have to pay it even if we refund an order. We are no longer able to absorb these charges and have had to pass this fee to customers when an order is refunded on purchases made in-store or online with a credit card. These Credit Card Processing Fees do not apply for refunds on purchases made with cash or debit. 

PayPal and Affirm financing refunds are subject to a 5% Online Purchase Processing Fee. Processing Fees are waived when a refund is loaded onto a Faders eGift Card. 

This policy applies to accidental & cancelled online orders as well. 

** Restocking Fee of up to 15% may apply if the product or packaging has any damage or is missing items. 

When we receive a return, we inspect and test the item out to make sure it is able to be resold. As long as the item itself is still in new condition and all the original packaging is intact and in new condition there will be no restocking fee.

*** Non-refundable shipping charges - the total cost of shipping (both ways) is non-refundable. The total actual shipping charges to & from your location will be withheld from any refunds. 

If you have any questions please call us at (204) 571-0428, email us at info@faders.ca or message us directly here on our website. Details for in-store returns available here.